Delivery Methods and timing

We deliver worldwide (shipping rates vary). 

We provide FREE express shipping for West Malaysia orders above RM60 and all East Malaysia orders above RM100.

We aim to ship orders within 2 working days of orders being placed. 
Local orders placed before 5pm on business days will be posted out on the day itself. Please allow an additional 1-2 days for Sabah and Sarawak.

Please note that all orders are shipped from Malaysia. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.

Once item has been dispatched from Kintry, we will provide a tracking number and it is the customer's responsibility to track the parcel. We advise for customers to request/purchase insurance from the post company in the event of lost parcel. Kintry will not be responsible for lost parcels.

For security purposes, we do not deliver to a PO Box address. In the event you have chosen a PO Box address as your destination address, we will send you an email requesting you to choose an alternative address. 

*Please note that all transit times are subject to Customs Clearance

**Important Information

  • Order cut-off times are provided as guidelines only. They do not take into account possible delays caused by payment authorization.

  • Tracking numbers will be emailed once items have been shipped.

  • All orders require a signature upon receipt.

  • We are unable to redirect orders once items have been dispatched.